Help&Customer ServicePolishStyle store
Frequently asked question:
1. How to buy?
The PolishStyle website has been created to make your visit enjoyable and very easy to navigate. You can use our gift finder to find things you would like to buy, or just browse through the webside at your leisure. You can also try and find what you want to find through using the search box - at the top of every page.
If you want to do shopping in our internet store you should:
1. Register at the main page of the site.
2. Find the product you want to buy using our gift finder to find things you would like
to buy, or just browse through the webside at your leisure. You can also try and find what you want to find through using the search box 
- at the top of every page. When you see something you want to order click on
the "add to cart
button". You will then be taken to the Shopping Cart which will show you the goods as you choose them. You can always change your Shopping Cart by adding new
quantities or you can remove any product you would like to.
3. If you want to buy items later, you can add them to Wish List, by clicking
"add to wish list button"
4. When you've made all your choices click on the "Checkout" button on the Shopping Cart page. You will then proceeded to the checkout login and password. If you are first time customer, you must register and fill in our registration form.
5. The order you placed will be send to your via email.
6. We trust you, trust us, you will never regretted.
Enjoy your shopping!
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2. How to pay?
You can pay as:
1.by credit card
2.by wire transfer
3.in cash on delivery
4.in our store
3. Is it safe to shop online at PolishStyle?
Yes! PolishStyle recognised that is an area of great concern for online shoppers, and we've implemented our 100% guarantie to address those concerns.
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4. Can I cancel my order once it has been placed?
So long as your order has not yet been dispatched, orders can be cancelled by emailing our Customer Service polishstyle@polishstyle.pl quoting your email and order number.
Note: Orders cannot be cancelled once they have been dispatched.
5. How much for delivery?
Cost of delivery depends on kind of payment and the weight of items:
1. Payment by credit card or wire transfer:
| Weight |
od 0-1 kg |
od 1-2 kg |
od 2-3 kg |
od 5- 10kg |
od 10-20 kg |
od 20-30kg
|
| Price |
6,50 zł |
8,00 |
10 zł |
16,00zł |
20,00 zł |
24,00 zł |
| Method |
Poczta Polska-przesyłka priorytetowa
|
Poczta Polska-przesyłka priorytetowa
|
Poczta Polska-przesyłka priorytetowa
|
UPS/GLS |
UPS/GLS |
UPS/GLS |
| Time of delivery |
24-48 h |
24-48 h |
24-48 h |
24-48 h |
24-48 h |
24-48 h |
2. Cash on delivery.
| Weight |
Do 1 kg |
od 1-2 kg |
od 2-3 kg |
Od 5-10kg |
Od 10-20 kg |
od20-30kg
|
| Price |
11,00 zł |
12,50 zł |
14,00 zł |
22,00 zł |
26,00 zł |
30,00 zł |
| Method |
Poczta Polska-przesyłka priorytetowa
|
Poczta Polska-przesyłka priorytetowa
|
Poczta Polska-przesyłka priorytetowa
|
UPS/GLS |
UPS/GLS |
UPS/GLS |
| Time of delivery |
24-48 h |
24-48 h |
24-48 h |
24-48 h |
24-48 h |
24-48 h |
Note: That prices are valid only for orders which will be send in Poland. Cost of international parcels are calculated depend on the delivery. Method used is based on the size, weight and value of the order.
6.
Yes, we deliver worldwide. Top of Page
7. My goods are faulty - how do I return an item.
If you receive an item from us which is faulty, or you did not order or for any reason which is our fault please contact us by telephone or email polishstyle@polishstyle.pl to inform us within 30 days of receipt and we will arrange a refund or replacement, In the event of your returning goods to us we will also pay you the cost of the return postage.
Returns Address:
PUH Barbórka
Aleja Armii Krajowej 44
42-200 Częstochowa
Poland
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8. How do I return an unwanted item?
Items returned to us must be in perfect and re-seable condition and packed in orginal box with all labels and instruction inside. The item(s) must be returned within 30 days of purchase.When first trying out your new item, please do so somewhere clean and safe - we can't replace muddy, scratched, torn or grass-stained stuff. We are unable to accept returns of perishable goods. Contact us before returning the stuff by phone +48(34)3610962 or email: polishstyle@polishstyle.pl. We will arrange the best shippment for you.
Best Price Guarantee
When you order from us, you will never overpay!
We work hard to make sure our prices are the lowest prices around.
But instead of giving you empty promises, we offer you a formal best price guarantee.
We dare you to find a better offer - then we'll match it!
And if you really found better price somewhere else, but would like to order from us then include the description of that offer in your order comments and we will lower your total price to match what you saw.
You might wonder, why would you want to ask us to match someone's price instead of ordering from the other store? Well, check our Satisfaction Guarantee and you'll know why.
Also, to show you just how confident we are in our prices, we offer you 30 days to find a better price, even after you have ordered from us. In other words, if you have made order few days ago and you found a better deal 30 daays from receiving an order, we will refund you the difference. When ordering from us, you will never pay more!
One note, some merchants try to show an extremely low item price, but then add hidden charges like "ordering fee," or an outrageous shipping fee, or have high minimum order requirements.
We run an honest business; so we don't charge any hidden fees and do not impose order minimums.
Because of that, we compare the total price that it takes to deliver an item to your door, not just the sticker price.
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Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason whatsoever (even if you simply changed your mind), we will gladly accept your return, no questions asked.
You get 100% of your money back - exactly the amount we charged you, not a penny less.
We do not want to rush you, so we do not impose a short timeframe for returns. Instead of giving you a standard 10-day return policy, we offer you 30 days to examine the items you bought and decide if you want to keep them.
We also do something no other company does - we accept partial returns. Let's say you ordered five different items and would only like to keep four of them - that's OK! You can return just the item you didn't like and get a refund for it.
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